Four in 10 companies say artificial intelligence is likely to replace some employees in 2024.

Among companies that currently use AI, 37% say they already laid off workers this year because they were no longer needed, according to a new ResumeBuilder.com survey released Wednesday.

Customer support is the top use for businesses that currently use AI or plan to start using it next year, according to the national survey of 750 business leaders representing multiple industries.

“Employing people full time to do customer service is expensive, so we’re seeing AI take over the chat. It’s AI first, and when you have a more complicated issue it goes to a person,” said Julia Toothacre, a resume and career strategist with ResumeBuilder. “It’s taking out the front-line customer service, which is great from an efficiency and financial standpoint, but not from a jobs standpoint. It’s a double-edged sword.”

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